FAQ
Do you offer a warranty on your products?
Yes, we monitor the quality of our products. All accessories come with a lifetime warranty. Detailed warranty and care information can be found on the product page.
Can I change the contents of my order or cancel it altogether?
Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.
How long will it take to produce my order?
We produce black products - 1-3 working days.
Colored products, including white - 3-5 working days
How long will my order take to ship?
We ship all orders from Ukraine. It usually takes 12 to 21 business days if you choose standard shipping at our expense. However, delivery times may vary depending on your location and the specific item ordered. Once your order has been submitted, you will receive a delivery confirmation with tracking details.
What if my order is lost or stolen?
If your order appears to be lost, please contact our customer service team with your order number and we'll investigate the issue. In cases where the package was marked as delivered but is missing, it may be considered stolen. While we don't directly replace stolen items, we recommend you file a police report and contact your home insurance for possible coverage.